Profile

Key Qualities

Flair for design in both the artistic and structural sense
Interpersonal skills to build a rapport with software developers
Technical proficiency to investigate software systems hands-on
Willingness to take short contracts or stay with ongoing projects

Key Experience

Writing software user guides and context-sensitive help for many years
Training users, and gaining insight into the information that users need
Mapping business practices and software usage as business process diagrams
Managing documentation projects from specification through to delivery
Creating documentation as part of a writing team