Asking the Right Questions
The Spaghetti Mapping service involves investigating a company's business processes and infrastructure by asking the right questions.
What type of data is being moved around electronically?
- In Healthcare, for example: bookings, admissions, orders, clinical images, results, reports, and charges
- In Finance, for example: payments, eligibility, customer data, card and statement production, authentication, and reconciliation
- In Market Research, for example: barcode data, till receipts, product images and data, points/rewards data, and purchase analysis
What are the hostnames, IP addresses and locations of the servers?
- What software and services are installed on these servers?
- What are the makes, models, and hostnames of any specialised equipment communicating with the servers?
- In Healthcare, for example: MRI scanners or laboratory analysers
- In Market Research, for example: barcode scanners or clickers
Do you have automated SQL or Oracle database scheduled jobs and Windows scheduled tasks moving or processing the data?
- What are the times and frequency of these jobs?
- What are the server file folder paths and database tables that are input and output by the jobs?
Who are your third party support services or customers?
- What methods do you use to securely transfer data to and from third parties?
What is your corporate branding style?
- Which fonts are preferred for printed and online materials?
- What is the approved colour palette?
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